Privacy Policy

Privacy Policy

Introduction

Welcome to https://collision-repair-benchmarking.collision-talk.com (hereafter referred to as “Collision Repair Benchmarking” or “we”). We are committed to maintaining a transparent and secure online environment for our users. This Privacy Policy describes the information we collect from you, how we use it, and your rights regarding your personal data when you visit, use, or interact with our website, applications, and services (collectively, “our Platform”).

Scope

This policy covers all aspects of your interaction with Collision Repair Benchmarking, including:

Please note that this Privacy Policy does not apply to third-party websites, apps, or services accessible through links on our Platform. These entities have their own privacy practices, governed by their respective policies.

Processing Activities

This policy outlines our data handling practices when:

  1. You register and use our applications and services as an authorized user.
  2. You visit our website(s) linked to this Privacy Policy.
  3. You engage with us through various communication channels, such as emails, calls, or text messages/SMS.

Personal Data Collection

We collect multiple types of personal data (hereafter “Personal Data”) from users, which includes:

  • Account Information: Your username, email address, and password details required for creating and managing your user account.
  • Payment Information: Details related to payment methods you use to transact on our Platform, such as credit/debit card numbers, expiration dates, and security codes.
  • Financial Information: Data associated with your financial transactions, including transaction amounts, frequencies, and billing addresses.
  • Purchase Information: Records of products or services purchased through our Platform, including order IDs, purchase dates, quantities, and total amounts.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, advertising IDs, and phone numbers (if provided).
  • Location Data: Information about your geographical location when you use certain features of our apps or visit our websites.
  • Feedback: Comments, reviews, and responses you provide to surveys or feedback forms.
  • Social Media Information: Personal data we collect when you interact with our content on social media platforms, including but not limited to, user names, posts, and comments.
  • Product Information: Data related to products you view, compare, or purchase on our e-commerce platform.

We obtain this information through direct user input, automated tracking technologies (like cookies), and third-party data providers who assist us in enhancing our services.

Cookies

Collision Repair Benchmarking uses cookies to improve your experience and analyze website performance. Cookies are small text files stored on your device that serve various purposes:

  • Strictly Necessary: These ensure basic functionalities of our Platform, like logging in and navigating through pages.
  • Preference: They remember your preferences for a personalized experience.
  • Analytics: Cookies help us track aggregated user data to understand how visitors interact with our site, enabling us to make improvements.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Retention and Deletion

We retain Personal Data for as long as necessary to fulfill the purposes for which it was collected, including:

  • Providing services and maintaining your user account.
  • Processing transactions and handling payments.
  • Sending communications you have consented to receive.
  • Complying with legal obligations and tax/audit requirements.

Once the retention period expires or when you request deletion, we will securely delete or anonymize your Personal Data.

Security Measures

Collision Repair Benchmarking prioritizes data security and employs robust safeguards to protect your information:

  • Encryption: We use encryption for data at rest and in transit to prevent unauthorized access.
  • Secure Third-Party Processing: Some services are provided by trusted third-party vendors who follow strict security protocols.
  • Access Controls: Our systems have access controls and restrictions to ensure that only authorized personnel can access sensitive data.

Children’s Privacy

Our Platform is not intended for children under the age of 18 (or the legal age limit in your jurisdiction). We do not knowingly collect or solicit Personal Data from minors, and we encourage parents and guardians to take an active role in their children’s online activities.

Your Rights

Depending on your location, you have specific rights regarding your Personal Data:

  • Access: Request access to the Personal Data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure/Right to be Forgotten: Request the deletion of your data in certain circumstances.
  • Restriction: Limit our processing of your data, except where we have legitimate reasons to continue.
  • Portability: Receive your Personal Data in a structured, commonly used format.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Be free from unfair treatment due to exercising your rights.

To exercise these rights or lodge a complaint, please contact our Privacy Team at [email protected] or through postal mail at:
Collision Repair Benchmarking Privacy Team
[Address]
[City, State/Province, Zip Code]

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any material changes will be published on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Information

For any questions related to privacy, data requests, unsubscribes, or if you have concerns about our handling of your personal information, please contact us:

  • Email: [email protected]
  • Postal Mail: Collision Repair Benchmarking Privacy Team, [Address], [City], [State/Province], [Zip Code]